Just recently, I received a very distressed call from a hotel that had been asked by a travel agency for a copy of their most recent safety audit. They had a substantially large booking lined up for this luxury exclusive hotel.
The problem was, since the hotel decided to change from two to one audits per year, and in fact missed one year completely to save costs, their scores had gone down and down and down… Their current audit results were not ones to shout about let alone present to their business partners.
Many factors lead to this.
Management was told to cut costs.
As they had continuously proved to do well with their safety systems and had excellent ongoing systems in place, they decided to cut out one of their bi annual safety audits.
Continuously High occupancymeant there was not time to fit in a visit and provide a one night stay for the Health and Safety Auditor. Therefore it was then 15 months since their last audit.
Change in Management
New management arrive and feel under pressure to perform, and one way they do that as we all know…. is to save cost/increase revenue.
Change of Priorities
Comes with change of management – Some respect staff as part of the success of the operation some don’t. Staff in this case were not supported and left alone to their own devices.
No liaising with the HR manager to ensure regular trainings are carried out.
Failing to acknowledge and continue original systems, where staff had to provide regular documentation to the management on a weekly basis and discuss any problem areas – these systems were no longer requested so staff stopped producing them....or reporting potential hazards and problem areas....
The fallout and results from this speak for themselves.
Several sections of the audits failed. Equipment and property malfunctioned and deteriorated.
Personally I felt sorry for the staff, many of whom I had worked with since the opening. We worked diligently to get the results we did and make the property safe for guests, staff and the owner. Staff were very proud of their achievements and scores. They felt part of a team.
Staff morale was now very low - This is not only about the property but their pride. It was like a KPI for them, to see firstly they passed all areas, then to see if they could increase their scores on the next audit.
The hotel will without a doubt lose the booking, a considerable loss of money for such an established and highly sought after property.
They saved approx. US$1200 in health and safety auditing
That saving, on one lost booking alone cost them approx. US$50,000 US$
Who is it for ?
Maybe it is for you if you currently do not have any way of checking the level of safety and security in your establishment.
Maybe you do not have a budget for this. Yet understand how important this is to the safety of your operation.
Maybe following an inspection from a certified inspector, you were left with some areas which need rectifying, yet not sure how to do this. And also realize, if these are not rectified this could mean loss of business and revenue if your property does not meet the standards required.
Guests complaints /Accidents
Are regular outbreaks of illness occurring amongst your guests?
Has an accident happened to a guests and you need advice how to investigate and respond to Solicitors etc.
All those will affect your ratings and reviews, which results in fewer bookings.
We offer a couple of options for you.
Basic -Complete your own inspections in all major areas start with our basic template
Standard– Allows you to complete all areas and share with other team members, create action plans and forward to your Management teams and future business partners.
All audits will calculate a percentage and score for you to establish where your current levels of safety are performing or underperforming.
Carry out your own inspections in your own time on your devices.
This simple straight forward easy to use program is the key to carrying out your own in house inspections, furthermore with the same program you can create your own checklist in the future. By department, so you can report events and incidents immediately.
For more information visit Online Consulting
A new trend is appearing in hotel pools, large oversized inflatables.
These may be fun, but not so if your hotel has an infinity edge pool.
Why ? look at the photo and you will see. A child or adult atop one of these can quite easily fall over the edge now of an infinity pool.
The recent health and safety guidelines on these types of Inflatables is they should NOT be used in Infinity pools.
Infinity pools were allowed as such in pool without safety guards, so long as the depth of the pool by the edge was 1.2 meters or above. Standing in the water even with your arms on top of the edge, would take a lot of strength to heave your self up and over.
There is a particular concern with these type of Pools in private pool villas. Please ensure you add a disclaimer to all pool villas. Stating no oversized inflatables to be used.
Also not to walk along or around the edge of the pool, especially if there is a large drop of more than 60cm below
On another note even if you do not have an infinity pool as your main pool, as a courtesy to other guests please restrict these depending on the size of your pool. In an emergency these could obscure the view of someone in difficulty and could hinder rescue operations.
After recently attending a safety and security seminar, we were all quite horrified to find out that the presenter had actually brought in an explosive device disguised in his car mobile….
A pair of swinging Dice……………
So the major jaw dropper here is he was giving a presentation on how to improve the lack of security in hotels. So here we were in a hotel with the knowledge that this guy had got past security and brought this explosive device into the room ?? The GM of the hotel stood at the back horrified……..
We cannot afford in these current times to ignore the security threats out there – Just as this guy said and we have all seen ourselves – Security in hotels, particularly in Asia where this took place carry out the same checks over and over.
– stop the cars get the mirrors underneath, some open the boot and then thanks you very much off you go –
He went on to explain that any future terrorist do actually do their homework before planning any attack.
Maybe days, weeks or even months beforehand.
They watch every day the movements, the shifts, where are the cameras, how are security checking the vehicles, what checks are done inside the hotel etc. And so this is why our presenter was able to get through with his device unnoticed. Nobody thought to check his dice……
So we were here to learn and so we did – firstly he advised that all security checks on vehicles should be done randomly –
Do different things for each vehicle, ask the drivers to step outside, notice their facial expression – Our presenter kindly added, that if someone had known to check differently on checking his vehicle they would have seen he was sweating profusely –
So one car – check under, boot, bonnet, facial expressions – make eye contact, ask questions are you staying here etc –
Another car – Please step out of the vehicle – all passengers if necessary – check facial expressions and demeanor.
Another car check under car and boot
There must be a strict management policy from the hotel, which allows both security staff and your guests to understand this is your security procedures and it is compulsory for everyone.
More on other areas of security shortly –
Do we need to now have detectors for explosive devices before check in ?
This is not the first tragedy at this same company.
There is no excuse for lack of safety checks where people lives are at risk , and especially in a dangerous sport such as this........
Always remember to check your own travel insurance also for coverage before participating in any activities classed as extreme sports such as this.
For Full details
Second speedboat crash in the south of Thailand this week.......
Seems quite incredible that the speedboat didn’t see that rather large vessel ?? The boat certainly took a hard hit.. Very lucky passengers escape with minor injuries only
For full article
In light of the recent safety incidents causing death and harm to tourist - I would like to bring your attention to how guests books excursions in your establishment - or in fact if you book them yourself when on vacation.
If you have a tour desk in your hotel, this means in effect you are responsible for any tours being sold there to guest...... Yes thats correct.
This business is operating on your premises, Therefore to cover yourself, check and ensure they have Public liability insurance, just as you would for a limousine service operating out of your hotel. A Tour Desk Public liability contract does exist so if this applies to you make sure you have a copy of it and that the policy is still valid.......
If they do not have a license, it is up to you to either remove them or ensure they have a license. And act quickly. If guests have an accident you may end up with a large bill.
Furthermore, please encourage the staff on the tour desk to ask guests to check their travel insurance policies before participating in any of the activities. Especially extreme sports/ activities as these generally are not covered by insurance companies.
Safety In Asia
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